Frequently Asked Questions

What is Poppy America?

Poppy America is the new American luxury for a conscious consumer. We offer ethical products made with utmost care in our workshops in California, Spain, Italy and China. Our products are for those who seek premium, sustainable textiles and know quality fabrication. We aim to give you the self assurance to show the true you—purposeful and unorthodox with a commitment to quality.

Tell me about Poppy America, I’m intrigued.

We're a new global luxury brand direct from California with local American sensibility. A reworking of the old vanguard, drawing inspiration from Nineties minimalism and reinventing it for our modern clientele. Our range is inspired by art, music and foreign destinations. We aim for high standards of ethicality in the product, workplace, and our initiatives, together with utility and material honesty.

Why should I register with Poppy America?

By creating an account with Poppy America, you can store your payment, address and personal information for customized experience with quicker checkout, and early access to collections and an improved customer service experience.

Is there a risk storing my information online with you?

Your privacy is of utmost importance to us. Our third-party payment providers uses secure systems that protect the privacy and payment information of our customers. For any more details, please email us at hello@poppyamerica.com, or view our Privacy section to learn more about how we store, use and protect your information with us.

Do you sell my information to other companies?

We don’t sell or trade with any third-party and do not contribute or participate in any cooperative databases any of your personal information stored with us. All the information shared with us, including you email address, payment information, personal details you’ve stored while creating an account remains confidential to our brand. For any further concerns, please email us at privacy@poppyamerica.com or view our Privacy section to learn more about how we store, use and protect your information with us.

Are there any current promotions or sales?

We presently do not discount our merchandise as we consider our collections permanent, meaning no wastage and no overproduction. However, our pricing reflects the sophisticated materials we use and sustainability as our core commitment. We post regular updates of our collection, stay tuned to learn more of each drop.

Do you offer a press kit or any information on your company?

If you have a press enquiry please contact hello@poppyamerica.com. You can find all information about our brand in the About section.

How can I learn more about the history of Poppy America?

We're a new global luxury brand direct from California with local American sensibility. A reworking of the old vanguard, drawing inspiration from Nineties minimalism and reinventing it for our modern consumers. Our style range is inspired by art, music and foreign destinations. We aim for high standards of ethicality in our products, workplace, and our initiatives, together with utility and material honesty.

Do you have a catalog?

Our website is the best place to look. Its lifestyle-focused storytelling communicates our styles and our inspiration from art, music and foreign destinations. We don’t offer catalogs in response to our promise to the environment and sustainability. You can view more about our brand on social media channels and by subscribing to our mailing list.

Do you offer a satisfaction guarantee?

We take pride in our products and our luxury quality standards. If you’re not satisfied with any Poppy America product purchased from our website, please alert us to the problem at hello@poppyamerica.com and we will work to resolve it.

What safety measures are in place for your staff during the COVID-19 pandemic?

We rigorously support and follow COVID-19 safety protocols in our workshops and warehouse facilities. We insure safety distancing, cleaning, daily employee temperature checks, health checks and face masks worn throughout the handling and processing of our products.

Will my shipment be delayed due to COVID-19 situation?

We are committed to shipping your orders to be delivered within the estimated time, however, with the changing situation, there might be a delay. Please note, the parcels are shipped by third-party logistics providers, but we will always help you locate your package if it is delayed. Please write to us at hello@poppyamerica.com with your order number and full name.

How much do your products cost?

Our prices vary per style, please browse through our website.

What are your payment options?

Currently, the only payment option is credit card.

What are your delivery options?

We send all of our items via UPS so they might reach you sooner.

What is your return policy?

We take pride in our products and our luxury standard, however, if you’re not satisfied with any product purchased from our website, please alert us to the problem at hello@poppyamerica.com and we will work to resolve it. Please read our Return Policy for further instructions and more details.

How does your sizing work?

Our unisex sizes run through 1 to 5. Please refer to the Size Guide for more information.

Where/whom can I contact for my queries?

You’re welcome to write to us at hello@poppyamerica.com for any general queries or further information.

How are you contributing back to the community/society?

Poppy America has a continued interest in environmental protection and sustainability, which is a significant priority for us to align with our symbolism and connection to nature. We’re continuously moving towards further development, ethical fibre sourcing and improving the standards of our products and packaging. We also contribute to charitable organisations and local initiatives, such as the City Surf Project.

Do you have mobile app to download?

We don’t have one just yet. Please join our mailing list to stay tuned.

Do you ship outside the United States?

Currently we don’t deliver internationally.

When will I be charged?

Once you’ve successfully made payment on checkout page, your card will be charged and a confirmation will be sent to your e-mail address. If you face any issues with payments or the check-out process, please write to us at hello@poppyamerica.com for assistance.

I can’t sign into my account, what’s going on?

It is recommended to try resetting your password. If the issue still persists, please write to us at hello@poppyamerica.com for further assistance to fix your account.

Do you have a personal shopping service?

Please write to us at hello@poppyamerica.com with a brief on your request and product preferences for further assistance with our bespoke private client shopping experience.

What packaging do you offer?

All our products come in eco-packaging in line with our environmental commitment.

Do you ship with reduced packaging?

Yes, we offer a sustainable option with eco-packaging. You can select this option at the check out.

How do I return my order?

We take pride in our products and our luxury quality standards. If you’re not satisfied with any product purchased from our website, please alert us to the problem at hello@poppyamerica.com and we will work to resolve it.

How do I cancel my order?

You can cancel your order within one hour of successfully placing the order. In case, you’ve missed the cancellation period, please contact us at hello@poppyamerica.com. Please read our Cancellation Policy for more details and further instructions to make sure it still stands within our Cancellation Policy.

When will my order arrive?

Please check your sales receipt with tracking number and a link to see its most recent status. Please note, the parcels are shipped by international third-party logistics, but we will help locate your package, please write to us at hello@poppyamerica.comwith your order number and full name.

What does it cost to ship my order?

Our products are shipped free of charge when you spend over $150.

I entered my email address incorrectly on my order, how can I get a status on my package?

Please write to us at hello@poppyamerica.com and we will work towards resolving it.

Will the sales tax be refunded in case I return/cancel my order?

Yes, the sales tax is also refunded after the successful return or cancelation of your order.

Where does Poppy America deliver?

Currently we deliver only in the U.S.