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FREQUENTLY ASKED QUESTIONS

WHAT IS POPPY AMERICA?

Poppy America offers fashion forward and ethical products made with utmost care in our workshops in California, Spain, Italy, Portugal and China. Our products are for those who seek premium, sustainable textiles and know quality fabrication. We aim to give you the self assurance to show the true you.

WHY SHOULD I REGISTER?

By creating an account with Poppy America, you can store your payment, address and personal information for customized experience with quicker checkout, and early access to collections and an improved customer service experience.

IS THERE A RISK STORING MY PERSONAL INFORMATION WITH YOU?

Your privacy is of utmost importance to us. Our third-party payment providers uses secure systems that protect the privacy and payment information of our customers. For any more details, please contact us, or view our Privacy section to learn more about how we store, use and protect your information with us.

DO YOU SELL MY INFORMATION TO OTHER COMPANIES?

We don’t sell or trade with any third-party and do not contribute or participate in any cooperative databases any of your personal information stored with us. All the information shared with us, including you email address, payment information, personal details you’ve stored while creating an account remains confidential to our brand. For any further concerns, please contact us or view our Privacy section to learn more about how we store, use and protect your information with us.

ARE THERE ANY CURRENT PROMOTIONS OR SALES?

Our pricing reflects the sophisticated materials we use and sustainability as our core commitment. We post regular promotion updates of our collection, stay tuned to learn more of each drop.

DO YOU OFFER A COMPANY PRESS KIT?

If you have a press enquiry please contact us. You can find all information about our brand in the About section.

WHAT IS POPPY AMERICA'S STORY?

Poppy America stems from a global perspective on American streetwear and culture. Underlying the metaphor between Poppy and what America is depicted as, it resituates the made in America mentality to a boundless one. It merges an appreciation for sharp codes and a joy for eccentricity and individuality by using clothing as identity language and cultural context. Poppy America is essentially a dream, with a real team behind it.
Elements that define Poppy America include high vibrational energy, eclectic beauty, and limitless creativity. Inspired by the boldness of nature, a rebellious spirit and an authenticity that can only come from within.
Poppy America foresees and values global imaginative talent, and has the intention to share that with the world constantly, as we are all interconnected, not just as humans, but with space, nature and our shadows.

DO YOU HAVE A CATALOG?

If you have an enquiry please contact us

DO YOU OFFER A SATISFACTION GUARANTEE?

We take good care of our products and our quality standards. If you’re not satisfied with any Poppy America product purchased from our website, please alert us to the problem and we will work together to resolve it.

WHAT SAFETY MEASURES ARE IN PLACE FOR YOUR STAFF DURING THE COVID-19 PANDEMIC?

We rigorously support and follow COVID-19 safety protocols in our workshops and warehouse facilities. 

WILL MY SHIPMENT BE DELAYED DUE TO COVID-19?

We are committed to shipping your orders to be delivered within the estimated time, however, with the changing situation, there might be a delay. Please note, the parcels are shipped by third-party logistics providers, but we will always help you locate your package if it is delayed. Please write to us with your order number and full name.

HOW MUCH DO YOUR PRODUCTS COST?

Our prices vary per style, please browse through our website.

WHAT ARE YOUR PAYMENT OPTIONS?

Currently, the only payment options are Paypal, credit card, and Apple Pay.

WHAT ARE YOUR DELIVERY OPTIONS?

We send all of our items via UPS so they might reach you sooner.

WHAT IS YOUR RETURN POLICY?

We take good care of our products and our quality standards, however, if you’re not satisfied with any product purchased from our website, please alert us to the problem and we will work to resolve it. Please read our Return Policy for further instructions and more details.

HOW DOES YOUR SIZING WORK?

Our unisex sizes run through 1 to 5. Please refer to the Size Guide for more information.

WHERE CAN I CONTACT FOR MY QUERIES?

You’re welcome to write to us for any general queries or further information.

HOW ARE YOU CONTRIBUTING BACK TO SOCIETY?

Poppy America has a continued interest in environmental protection and ethicality, which is a significant priority for us to align with our symbolism and connection to nature. We’re continuously moving towards further development, ethical fibre sourcing and improving the standards of our products and packaging. 

DO YOU HAVE A MOBILE APP TO DOWNLOAD?

We don’t have one just yet. Please join newsletter to stay tuned.

DO YOU SHIP OUTSIDE THE U.S?

Currently we don’t deliver internationally. But we will soon!

WHEN WILL I BE CHARGED?

Once you’ve successfully made payment on checkout page, your card will be charged and a confirmation will be sent to your e-mail address. If you face any issues with payments or the check-out process, please write to us for assistance.

I CAN'T SIGN IN MY ACCOUNT, WHAT IS GOING ON?

It is recommended to try resetting your password. If the issue still persists, please write to us for further assistance to fix your account.

DO YOU HAVE A PERSONAL SHOPPING SERVICE?

Please write to us with a brief on your request and product preferences for further assistance with our bespoke private client shopping experience.

WHAT PACKAGING DO YOU OFFER?

All our products come in eco friendly packaging in line with our environmental commitment.

HOW DO I RETURN MY ORDER?

If you’re not satisfied with any product purchased from our website, please alert us to the problem and we will work to resolve it.

HOW DO I CANCEL MY ORDER?

You can cancel your order within one hour of successfully placing the order. In case, you’ve missed the cancellation period, please contact us. Please read our Cancellation Policy for more details and further instructions to make sure it still stands within our Cancellation Policy.

WHEN WILL MY ORDER ARRIVE?

Please check your sales receipt with tracking number and a link to see its most recent status. Please note, the parcels are shipped by international third-party logistics, but we will help locate your package, please write to us at with your order number and full name.

WHAT DOES IT COST TO SHIP MY ORDER?

Our products are shipped free of charge when you spend over $100.

I ENTERED MY EMAIL ADDRESS INCORRECTLY IN MY ORDER, HOW CAN I GET A STATUS ON MY PACKAGE?

Please write to us and we will work towards resolving it.

WILL THE SALE TAX BE REFUNDED IN CASE I RETURN / CANCEL MY ORDER?

Yes, the sales tax is also refunded after the successful return or cancelation of your order.

WHERE DOES POPPY AMERICA DELIVER?

Currently we deliver only in the U.S.

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