FREQUENTLY ASKED QUESTIONS
Poppy America offers fashion forward and ethical products made with utmost care in our workshops in California, Spain, Italy, Portugal and China. Our products are for those who seek premium, sustainable textiles and know quality fabrication. We aim to give you the self assurance to show the true you.
By creating an account with Poppy America, you can store your payment, address and personal information for customized experience with quicker checkout, and early access to collections and an improved customer service experience.
Your privacy is of utmost importance to us. Our third-party payment providers uses secure systems that protect the privacy and payment information of our customers. For any more details, please contact us, or view our Privacy section to learn more about how we store, use and protect your information with us.
We don’t sell or trade with any third-party and do not contribute or participate in any cooperative databases any of your personal information stored with us. All the information shared with us, including you email address, payment information, personal details you’ve stored while creating an account remains confidential to our brand. For any further concerns, please contact us or view our Privacy section to learn more about how we store, use and protect your information with us.
Our pricing reflects the sophisticated materials we use and sustainability as our core commitment. We post regular promotion updates of our collection, stay tuned to learn more of each drop.
If you have a press enquiry please contact us. You can find all information about our brand in the About section.
Poppy America stems from a global perspective on American streetwear and culture. Underlying the metaphor between Poppy and what America is depicted as, it resituates the made in America mentality to a boundless one. It merges an appreciation for sharp codes and a joy for eccentricity and individuality by using clothing as identity language and cultural context. Poppy America is essentially a dream, with a real team behind it. Elements that define Poppy America include high vibrational energy, eclectic beauty, and limitless creativity. Inspired by the boldness of nature, a rebellious spirit and an authenticity that can only come from within. Poppy America foresees and values global imaginative talent, and has the intention to share that with the world constantly, as we are all interconnected, not just as humans, but with space, nature and our shadows.
If you have an enquiry please contact us.
We take good care of our products and our quality standards. If you’re not satisfied with any Poppy America product purchased from our website, please alert us to the problem and we will work together to resolve it.
We rigorously support and follow COVID-19 safety protocols in our workshops and warehouse facilities.
We are committed to shipping your orders to be delivered within the estimated time, however, with the changing situation, there might be a delay. Please note, the parcels are shipped by third-party logistics providers, but we will always help you locate your package if it is delayed. Please write to us with your order number and full name.
Our prices vary per style, please browse through our website.
Currently, the only payment options are Paypal, credit card, and Apple Pay.
We send all of our items via UPS so they might reach you sooner.
We take good care of our products and our quality standards, however, if you’re not satisfied with any product purchased from our website, please alert us to the problem and we will work to resolve it. Please read our Return Policy for further instructions and more details.
Our unisex sizes run through 1 to 5. Please refer to the Size Guide for more information.
You’re welcome to write to us for any general queries or further information.
Poppy America has a continued interest in environmental protection and ethicality, which is a significant priority for us to align with our symbolism and connection to nature. We’re continuously moving towards further development, ethical fibre sourcing and improving the standards of our products and packaging.
We don’t have one just yet. Please join newsletter to stay tuned.
Currently we don’t deliver internationally. But we will soon!
Once you’ve successfully made payment on checkout page, your card will be charged and a confirmation will be sent to your e-mail address. If you face any issues with payments or the check-out process, please write to us for assistance.
It is recommended to try resetting your password. If the issue still persists, please write to us for further assistance to fix your account.
Please write to us with a brief on your request and product preferences for further assistance with our bespoke private client shopping experience.
All our products come in eco friendly packaging in line with our environmental commitment.
If you’re not satisfied with any product purchased from our website, please alert us to the problem and we will work to resolve it.
You can cancel your order within one hour of successfully placing the order. In case, you’ve missed the cancellation period, please contact us. Please read our Cancellation Policy for more details and further instructions to make sure it still stands within our Cancellation Policy.
Please check your sales receipt with tracking number and a link to see its most recent status. Please note, the parcels are shipped by international third-party logistics, but we will help locate your package, please write to us at with your order number and full name.
Our products are shipped free of charge when you spend over $100.
Please write to us and we will work towards resolving it.
Yes, the sales tax is also refunded after the successful return or cancelation of your order.
Currently we deliver only in the U.S.